Every Time a Provider Lies…

Bob Wilson at workerscompensation.com has a column up this morning with the intriguing headline, “The Adjusters Lament: When a Provider Lies, a Puppy Dies.” He talks about the adjuster-health care provider dynamic, and how the claims professional is often made the scapegoat to claimants for provider billing errors.

We spend a great deal of time talking about ways that the workers’ compensation system could be improved. Much of that conversation centers around how adjusters and claims professionals could do their job better; how they could change their methods to get better results. Rarely, if ever, in these conversations have we really discussed the daily challenges and frustrations that these professionals experience.

It is by no means an easy job. And many times, it is a thankless one.

Read the whole thing.